About Heatsink
Who runs Heatsink and where are you based?
Heatsink was founded in 2004 by me, Steve Spurgeon. I’ve always been a keen cyclist and with my Degree in Mechanical Engineering, 3D CAD designing skills and an open ear to the problems fellow riders want to be solved, I've brought many exciting Heatsink bicycle components to the market over the past 15+ years which have enhanced the joy of riding for many! I live in the county of Suffolk, England. My country-side location means I use my bikes every day for transport and relaxation, come rain and sun!
There would be no Heatsink without our incredible and loyal customers, and for that I am hugely appreciative!
How do I know that Heatsink products are any good?
I have over 10 years of history delighting customers with Heatsink products and have countless testimonials from very satisfied customers world-wide. The best shops in the across the globe have been continually restocking Heatsink products during this time. Heatsink has proven a reputation for brilliantly designed parts that solve riders frustrations and give them the freedom to express themselves on their bikes in the way they wish to.
How do I know I can trust your website with my money and information?
The Heatsink online shop is powered by Stripe which is certified to PCI Service Provider Level 1, the most stringent level of online security certification. Heatsink is a reputable company with over 10 years of trading.
I live the other side of the world to you, do you send out to my country and will there be any customs charges?
Since Heatsink started there has been demand for Heatsink products from all over the world so I have sent parcels to almost every country you can think of! I fill in customs declarations so that you don’t need to worry about extra charges.
A rather unique thing about Heatsink because we want to delight all our customers - Wherever you are in the world, postage is FREE for all orders from us!
What if I don’t like your products? Can I get my money back?
My #1 aim is to make sure all Heatsink customers are delighted with their purchase. If this isn’t the case we will refund or replace the parts as you wish without any delays! Without our loyal Heatsink customers there would be no Heatsink, so we make sure we look after all of you guys as we would like to be looked after ourselves in your shoes.
Do I get any extra stuff when I order?
I send out super-useful and stylish Heatsink chain-stay protectors worth £6 with every item ordered which end the headache of frame damage from your chain! Also we include a packet of sweet and tasty Haribo to enjoy with each item and Steve (the Heatsink founder & designer) hand writes a thank you note to every customer!
How can I get in contact with Heatsink?
Details below!
Steve@Heatsink
Heatsink was founded in 2004 by me, Steve Spurgeon. I’ve always been a keen cyclist and with my Degree in Mechanical Engineering, 3D CAD designing skills and an open ear to the problems fellow riders want to be solved, I've brought many exciting Heatsink bicycle components to the market over the past 15+ years which have enhanced the joy of riding for many! I live in the county of Suffolk, England. My country-side location means I use my bikes every day for transport and relaxation, come rain and sun!
There would be no Heatsink without our incredible and loyal customers, and for that I am hugely appreciative!
How do I know that Heatsink products are any good?
I have over 10 years of history delighting customers with Heatsink products and have countless testimonials from very satisfied customers world-wide. The best shops in the across the globe have been continually restocking Heatsink products during this time. Heatsink has proven a reputation for brilliantly designed parts that solve riders frustrations and give them the freedom to express themselves on their bikes in the way they wish to.
How do I know I can trust your website with my money and information?
The Heatsink online shop is powered by Stripe which is certified to PCI Service Provider Level 1, the most stringent level of online security certification. Heatsink is a reputable company with over 10 years of trading.
I live the other side of the world to you, do you send out to my country and will there be any customs charges?
Since Heatsink started there has been demand for Heatsink products from all over the world so I have sent parcels to almost every country you can think of! I fill in customs declarations so that you don’t need to worry about extra charges.
A rather unique thing about Heatsink because we want to delight all our customers - Wherever you are in the world, postage is FREE for all orders from us!
What if I don’t like your products? Can I get my money back?
My #1 aim is to make sure all Heatsink customers are delighted with their purchase. If this isn’t the case we will refund or replace the parts as you wish without any delays! Without our loyal Heatsink customers there would be no Heatsink, so we make sure we look after all of you guys as we would like to be looked after ourselves in your shoes.
Do I get any extra stuff when I order?
I send out super-useful and stylish Heatsink chain-stay protectors worth £6 with every item ordered which end the headache of frame damage from your chain! Also we include a packet of sweet and tasty Haribo to enjoy with each item and Steve (the Heatsink founder & designer) hand writes a thank you note to every customer!
How can I get in contact with Heatsink?
Details below!
Steve@Heatsink
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heatsinkbikes@gmail.com
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